Privacy policy
Luxshoori Privacy Policy
Effective Date: 14 February 2026
Summary
At Luxshoori, we collect personal data necessary to process orders, improve your shopping experience and communicate with you.
We do not sell your personal data.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions, please contact:
customer@luxshoori.com
1. Who We Are
Luxshoori operates www.luxshoori.com.
For the purposes of UK data protection law, Luxshoori is the data controller of your personal information.
Registered address:
Luxshoori
Office 7967
321–323 High Road
Chadwell Heath
Essex
RM6 6AX
United Kingdom
Contact email: customer@luxshoori.com
2. Information We Collect
We may collect the following categories of personal data:
Information you provide directly:
- Name
- Billing address
- Delivery address
- Email address
- Telephone number
- Account login details (if applicable)
- Information provided when contacting customer support
Order information:
- Products purchased
- Transaction details
- Payment confirmation (payment details are processed securely by third-party providers)
Technical information:
- IP address
- Browser type
- Device type
- Cookies and usage data
- Pages viewed and interaction data
3. How We Use Your Information
We use your personal data to:
- Process and fulfil orders
- Dispatch products via Royal Mail (24hr Tracked paid delivery or 48hr Tracked free delivery within the UK)
- Provide customer service
- Manage returns and refunds
- Prevent fraud and protect our business
- Improve our website and services
- Send marketing communications where you have provided consent
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Performance of a contract to fulfil your order
- Legal obligation to comply with tax and accounting laws
- Legitimate interests to improve our services and prevent fraud
- Consent for marketing communications
5. Marketing Communications
We will only send promotional emails if you have opted in.
You may unsubscribe at any time using the unsubscribe link in any marketing email.
You may also contact us to withdraw consent.
6. Sharing Your Information
We may share your personal data with trusted service providers including:
- Shopify (our ecommerce platform)
- Payment processors
- Royal Mail (for shipping)
- IT and hosting providers
- Analytics and marketing service providers
These providers process your data only to provide services on our behalf and are required to protect your information.
We do not sell your personal data.
7. International Transfers
Some of our service providers may process data outside the UK.
Where this occurs, appropriate safeguards are in place in accordance with UK GDPR, including recognised UK transfer mechanisms such as International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses where applicable.
8. Data Retention
We retain order and transaction data for up to 6 years to comply with legal and tax obligations.
Marketing data is retained until you withdraw consent.
Customer support communications may be retained where necessary to protect our legal interests.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been processed unlawfully.
10. Cookies
We use cookies and similar technologies to:
- Enable website functionality
- Analyse website performance
- Improve user experience
- Support marketing activities
Our website is hosted on Shopify, which places essential cookies required for store functionality.
You can manage cookie settings via your browser. Disabling cookies may affect certain website functionality.
11. Security
We take appropriate technical and organisational measures to protect your personal data.
However, no method of transmission over the internet is completely secure.
12. Children’s Data
Our website is not intended for children under 16 years of age.
We do not knowingly collect personal data from children.
If you believe a child has provided us with personal information, please contact us.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.